Quality Assurance Officer
Laura Robertson is the Director of Quality Assurance. Laura began working in behavioral healthcare in 2012. She attended the Training Institute for Addiction Counselors graduating at the top of her class as a Certified Addictions Treatment Counselor and continues to further her education. Laura has vigorously excelled in various positions throughout her career from operating sober livings, to counseling, to supervising counselors, operations, consulting, etc. As of today, she is currently a Director of Quality Assurance for Experience Recovery.
Laura oversees a number of tasks to ensure that Experience Recovery is compliant with all policies & procedures, federal and state guidelines, and adherence to patient standards. On a day to day basis, she conducts audits, analyzes potential risks to ensure client safety, maintains records and much more. Every day, she is blessed to come to work and see the clients smiling because of the services provided to them. Knowing that the client is being treated with dignity and respect.
“It’s an honor to be a part of an agency where someone feels safe and where employees act with integrity. Acting in a way that promotes trust and demonstrating ethical and professional standards. Quality means doing it right when no one is looking.”